German Return Address for International Sellers
Receive your dedicated German returns address within 48 hours on business days after completed signup. Operated by Auctum GmbH in Schorfheide, Germany.
Key facts
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You receive a dedicated German returns address within 48 hours on business days after completed signup.
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First 14 calendar days of storage are free — then billed per started week at published rates.
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Transparent published prices start at EUR 1.65 per return with no hidden fees.
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Support available in 4 languages: English, Chinese, German, Turkish.
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Choose per item: reship, consolidate, dispose, or value recovery.
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Operated by Auctum GmbH, Schorfheide, Germany (HRB 21377).
What you get
A complete German returns address and processing service tailored for international sellers.
- Dedicated German returns address assigned to your account
- Return-level receiving with email arrival notifications
- Multiple processing levels: Basic (return-level), Standard+ (photos), Grading (condition A/B/C)
- Per-item decisions: reship to customers, consolidate for bulk shipping, dispose, or value recovery
How it works
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Sign up and get verified
Complete your signup to receive your dedicated German returns address and account reference within 48 hours on business days.
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Configure in marketplaces
Enter your German address and reference in your seller backend settings (Amazon, TikTok Shop, Temu, Shein, eBay, or your own store).
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Returns arrive and are logged
We log each inbound return within 1 business day. Standard+ and Grading returns are opened, inspected and photographed per your service level.
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You decide per item
For each item, choose: reship to customers, consolidate for bulk shipping, dispose, or hand over to value recovery.
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We execute your decisions
We prepare reshipments, consolidation boxes, disposals, or value recovery listings based on your instructions.
Costs
All prices are published upfront with no hidden fees.
| Service | Price | Unit |
|---|---|---|
| One-time setup fee | EUR 31.50 | once |
| Monthly subscription | EUR 31.50 | per month |
| Basic processing | from EUR 1.65 | per return |
| Standard+ processing | from EUR 2.29 | per return |
| Grading processing | from EUR 2.75 | per return |
| Storage | First 14 days free, then per started week | - |
Billing: one return = one physically separate inbound parcel, carton, pallet or other handling unit. Multiple physical units are billed separately even within the same order, unless otherwise agreed in writing.
Who this is for
This service fits cross-border sellers who need a local German returns presence.
- • Chinese sellers on Amazon.de targeting German customers
- • TikTok Shop, Temu, and Shein sellers on half-managed models
- • eBay and own-store sellers needing a German returns address
- • Sellers transitioning from FBA to merchant-fulfilled shipping
- • Any international seller needing transparent German returns processing
Frequently asked questions
How fast do I get my German returns address?
You receive your dedicated German returns address and account reference within 48 hours on business days after completed signup.
Does every platform require a German return address?
Requirements depend on your platform, account configuration and return method. Check your seller backend for the requirements that apply to your account. Returned provides the receiving and processing regardless of your platform settings.
Which processing level should I choose?
Basic logs each return on arrival without opening parcels. Standard+ adds inspection, contents check and photos. Grading includes condition grading (A/B/C) with recommendations for resale decisions.
How does storage work?
The first 14 calendar days after arrival are free. After that, storage is billed per started week at published rates. You can decide per item whether to reship, consolidate, dispose or recover value.
What happens to items I don't want returned?
You can choose consolidation for bulk shipping, disposal at published rates, or value recovery where we sell items on your behalf. Value Recovery commission is agreed per product individually.
Get your German returns address
Use the instant price calculator on the homepage to estimate your costs, or sign up to receive your address within 48 hours on business days.
Support available in English, Chinese, German, and Turkish.