Amazon Removal Orders
We receive FBA removal orders at our German warehouse — inspection, photos, and reporting per your service level
How it works here
- 1
Goods-in logging
We log each removal shipment as it arrives at our Schorfheide warehouse.
- 2
Item-level check-in
Shipments are checked in against your removal manifest; item counting and identification are part of Standard+ and Grading processing.
- 3
Inspection & photos
Items are inspected and photographed according to your chosen service level.
- 4
Condition sorting
When Grading is selected, items are sorted into A/B/C conditions for resale decisions.
- 5
Next actions
Choose storage at weekly rates, consolidation, re-shipping, or Value Recovery.
Included
- [x] Dedicated German returns address
- [x] Shipment logging per removal order
- [x] Item counting and verification (Standard+ and Grading)
- [x] Inspection and photos per service level
Not included
- International shipping charges
- Marketplace account decisions
- Items outside your selected service level
Frequently asked questions
Do you handle both pallet and parcel removals?
Yes, we receive both pallet and parcel removals. Pallets are logged and stored separately; each item within a pallet is checked in individually when selected for processing. For billing, each physically separate inbound handling unit — each carton or pallet position — counts as one return at the selected processing rate: a removal order arriving in 12 cartons is billed as 12 returns.
How do you handle unlabeled or LPN goods?
Unlabeled items are logged by description and quantity. LPN (License Plate Number) goods are checked in by LPN where present, ensuring traceability back to your removal manifest.
What happens with partial or damaged shipments?
We document any discrepancies or damage immediately upon receipt and include this information in your report, allowing you to raise claims with Amazon within their deadlines.
How quickly do you confirm receipt?
We confirm receipt within 1 business day of arrival. Your detailed report with item counts, conditions, and photos is available within the same timeframe for Standard+ and Grading service levels.
Related services and tools
Prices effective August 2026 - Published by Auctum GmbH - Last reviewed 2026-08-13.