German Returns for Half-Managed Sellers
Returns processing in Germany for TikTok Shop, Temu, and Shein sellers using half-managed models. Start without minimum volume requirements.
Key facts
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Start without minimum volume requirements — suitable for new sellers.
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First 14 calendar days of storage free for all returns.
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Transparent published prices with no hidden fees.
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Chinese-language support available.
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Per-item decisions: reship, consolidate, dispose, or value recovery.
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Operated by Auctum GmbH, Schorfheide, Germany (HRB 21377).
Common challenges for half-managed sellers
Half-managed and local-to-local sellers face specific operational pain points when handling German returns.
- International return shipping is expensive and slow for customers.
- Returns pile up at home with no visibility into what arrived.
- Unsellable stock accumulates without a clear disposition process.
- No warehouse experience to handle processing, storage, and forwarding.
How Returned solves half-managed returns
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Get your German address
Sign up and receive your dedicated German returns address within 48 hours on business days.
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Configure in your seller backend
Enter your address in your TikTok Shop, Temu, or Shein seller settings. Check your platform for the specific requirements that apply to your account.
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Returns arrive at our warehouse
We receive, log, and notify you for each return within 1 business day. Choose your processing level: Basic (receive + notify), Standard+ with photos, or Grading with condition reports.
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You decide per item
For each item, instruct us: reship to customers (individual or consolidated), dispose, or recover value through our network.
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We execute and report
We process per your instructions, send per-item reports with photos on Standard+ and Grading, and update you on actions taken.
Costs
All prices are published upfront. One flat monthly subscription; processing is billed per actual return.
| Service | Price | Unit |
|---|---|---|
| One-time setup fee | EUR 31.50 | once |
| Monthly subscription | EUR 31.50 | per month |
| Basic processing | from EUR 1.65 | per return |
| Standard+ processing | from EUR 2.29 | per return |
| Grading processing | from EUR 2.75 | per return |
| Storage | First 14 days free, then per started week | - |
Billing: one return = one physically separate inbound parcel, carton, pallet or other handling unit. Multiple physical units are billed separately even within the same order, unless otherwise agreed in writing.
Why Returned for half-managed sellers
Built specifically for sellers who must handle returns locally but lack warehouse infrastructure.
- No minimum volume — start processing from day one, scale as you grow.
- Transparent pricing published upfront — no hidden fees or surprise charges.
- 14 days free storage gives you time to decide without pressure.
- Chinese-language support from team familiar with cross-border seller needs.
Frequently asked questions
Do I need warehouse experience to use Returned?
No. Returned provides the warehouse, processing, and reporting. You make per-item decisions through our instructions — no operational experience required.
What are the platform requirements for return addresses?
Requirements depend on your platform, account configuration, and return method. Check your seller backend for the specific requirements that apply to your account. Returned provides the receiving and processing regardless of your platform settings.
What processing level should new sellers choose?
Basic logs each return on arrival without opening parcels, at the lowest cost. Standard+ adds inspection and photos for better visibility. Grading includes condition grading for resale decisions.
How does the 14-day free storage work?
The first 14 calendar days after arrival are free for all returns. After that, storage is billed per started week at published rates. This gives you time to decide without storage cost pressure.
Can I start with low volume?
Yes. There is no minimum volume requirement. The monthly subscription covers your account regardless of return volume. You can scale up as your business grows.
Start handling German returns professionally
Use the instant price calculator to estimate costs, or sign up to get your German address within 48 hours on business days.
Support available in English, Chinese, German, and Turkish.