Amazon Returns Address in Germany
A domestic German returns address for your amazon.de customer returns — with check-in, photo documentation on Standard and Grading, and published per-return pricing.
When you sell on amazon.de from outside Germany, customer returns still land in Germany. Amazon policy may require a domestic return address depending on the case, and every parcel you don't receive is money and stock you lose. Returned gives you a German business address that receives your returns, documents their condition and processes them at published prices.
How it works — from signup to your first processed return
- 1
Sign up and get your German address
Complete onboarding and typically receive your returns address in Germany within 48 hours on business days.
- 2
Set it as your amazon.de returns address
Enter the address in Seller Central as the domestic return address for your German marketplace. Amazon then generates return labels with this address for customer returns.
- 3
We receive and document every parcel
Each return is checked in; on Standard and Grading it is unboxed and photographed, so you see the actual condition of the goods instead of guessing from buyer messages.
- 4
We grade and process at published prices
Basic, Standard or Grading processing from €1.65 per return — Basic is logged unopened, Standard and Grading add inspection and photos — with reshipable stock sorted and consolidation boxes prepared for forwarding wherever you choose.
- 5
You decide per return
Reship to FBA, forward to your country, or hand goods to value recovery — the first 14 days of storage are free while you decide.
Worked price example
Example: 100 customer returns per month on Standard processing with an average of 2 items per return. All rates from the published price list:
Effective price per return: €3.01
One-time setup fee: €31.50
Calculated live from the published price list — check your own volume in the calculator.
Amazon return-address policy for the German marketplace
Amazon's returns policy may require a domestic German return address, a prepaid return label or — depending on the case, e.g. for low-value items — a refund without return. Without a domestic returns arrangement, returns can be refunded without the goods ever coming back to you — you lose both the product and the revenue.
Which requirement applies depends on your category and account settings; the Seller Central policy linked below documents the supported domestic-return options in detail.
Amazon Seller Central: domestic return address policy ↗Frequently asked questions
Can Amazon buyers send returns directly to your address?
Yes. Once the address is stored in Seller Central as your German returns address, Amazon generates return labels with it and buyers ship there directly. We receive in your name.
How fast do I get the address after signup?
Onboarding typically completes within 48 hours on business days, after which you can enter the address in Seller Central immediately.
What happens to the returned goods?
You choose per return: reship to FBA, consolidate and forward internationally, or transfer ownership to our value-recovery program. The first 14 calendar days of storage are free.
How is the address set up for my business?
You receive a German business address for your company's returns; the exact setup is confirmed during onboarding.
Do you also handle Amazon FBA removal orders?
Yes — removal orders from German FBA warehouses can be delivered to the same address and processed at the same published rates.
Get your Amazon returns address in Germany
Email us or use the contact options above — we reply in English, German, Turkish or Chinese.