Returns Processing

Complete returns management for international sellers — receiving, inspection, photos, grading, consolidation, storage, and disposal

Choose your service level

Basic

from €1.65 / return

Know what arrived.

Included

  • Dedicated German returns address
  • Parcel receiving and acceptance
  • Sender and tracking captured
  • Arrival notification within 1 business day

Not included: opening and inspection, photos, grading.

Calculate with this level

Most popular

Standard+

from €2.29 / return

See what came back.

Included

  • Everything in Basic
  • Item opened and contents checked
  • 2+ photos of every item
  • Damage and completeness noted

Not included: resale-grade condition report. Extra items are billed per item.

Calculate with this level

Grading

from €2.75 / return

Ready for resale decisions.

Included

  • Everything in Standard+
  • Full A/B/C condition grading
  • Functional check where applicable
  • Resale recommendation and detailed report

Not included: resale listing and sale commission.

Calculate with this level

How it works here

  1. 1

    Step 1

    Send items to your Returned address in Germany.

  2. 2

    Step 2

    We receive and log each parcel within 1 business day.

  3. 3

    Step 3

    We process each item according to your selected service level.

  4. 4

    Step 4

    Your report records condition and available next actions.

  5. 5

    Step 5

    You decide whether to restock, reship, recover value, store, or dispose.

Included

  • [x] Dedicated German returns address
  • [x] Item receiving and tracking
  • [x] Selected service-level processing
  • [x] Clear per-item reporting

Not included

  • International shipping charges
  • Marketplace account decisions
  • Items outside your selected service level

Frequently asked questions

What happens after items arrive?

We receive items in Germany, process them according to your selected service level, and give you a clear per-item decision path.

What happens after items arrive?

We receive items in Germany, process them according to your selected service level, and give you a clear per-item decision path.

What happens after items arrive?

We receive items in Germany, process them according to your selected service level, and give you a clear per-item decision path.

What happens after items arrive?

We receive items in Germany, process them according to your selected service level, and give you a clear per-item decision path.

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Prices effective August 2026 - Published by Auctum GmbH - Last reviewed 2026-08-13.