Returns Processing

Basic provides receiving, tracking, and return-level arrival notification — the parcel is not opened. Standard+ adds opening, contents check, photos, and item-level reporting. Grading includes full A/B/C condition grading, functional checks where feasible, and resale recommendations. For billing, each physically separate inbound handling unit (parcel, carton, or pallet) counts as one return — even within the same order or master shipment — unless otherwise agreed in writing.

We log each parcel within 1 business day of arrival. Standard+ and Grading processing is typically completed within 1 business day of logging.

Yes, you can select different service levels per shipment. This allows you to use Basic for low-value items and Standard+ or Grading for higher-value returns where inspection and photos matter.

Basic provides return-level receipt information: arrival confirmation, sender and tracking data. Standard+ and Grading provide item-level reports for the contents processed — photos, condition notes, and available next actions. All reports are delivered by email with tracking references.