German Return Address for International Sellers

Key facts

1. 1

   You receive a dedicated German returns address typically within 48 hours on business days after completed signup.

2. 2

   First 14 calendar days of storage are free — then billed per started week at published rates.

3. 3

   Transparent published prices start at EUR 1.65 per return with no hidden fees.

4. 4

   Support available in 4 languages: English, Chinese, German, Turkish.

5. 5

   Choose per item: reship, consolidate, dispose, or value recovery.

6. 6

   Operated by Auctum GmbH, Schorfheide, Germany (HRB 21377).

Typical use cases

Cross-border sellers in these situations typically need a German return address:

• Amazon.de FBM: for merchant-fulfilled orders shipped from outside Germany, Amazon's international returns policy lets sellers provide a return address in Germany, a prepaid return label, or a refund without return, depending on the case — a German return address is one accepted option (check the platform's current official seller policy).
• Temu / Shein semi-managed: in the semi-managed model, customer returns typically go back to a local address in the EU, where they are received, logged and processed before after-sales is completed — check the platform's current official seller policy.
• TikTok Shop: shops serving German customers usually need a local receiving point where return parcels are signed for, checked and documented before refunds are handled.
• eBay: German buyers expect a domestic return address and domestic return shipping; an address abroad makes every return slower and more expensive.
• Your own store (Shopify & Co.): you define the return policy yourself — a German address shortens the return leg, keeps goods resellable inside the EU and avoids cross-border customs hassle.

How it works

1. 1

   Sign up and get verified

   Complete your signup to receive your dedicated German returns address and account reference typically within 48 hours on business days.

2. 2

   Configure in marketplaces

   Enter your German address and reference in your seller backend settings (Amazon, TikTok Shop, Temu, Shein, eBay, or your own store).

3. 3

   Returns arrive and are logged

   We log each inbound return typically within 1 business day. Standard+ and Grading returns are opened, inspected and photographed per your service level.

4. 4

   You decide per item

   For each item, choose: reship to customers, consolidate for bulk shipping, dispose, or hand over to value recovery.

5. 5

   We execute your decisions

   We prepare reshipments, consolidation boxes, disposals, or value recovery listings based on your instructions.

Worked example

100 returns per month on Standard+ with an average of 1.5 items per return (the first item per return is included in the per-return price; the remaining 0.5 items per return are billed as additional items):

Who this is for

This service fits cross-border sellers who need a local German returns presence.

• • Chinese sellers on Amazon.de targeting German customers
• • TikTok Shop, Temu, and Shein sellers on half-managed models
• • eBay and own-store sellers needing a German returns address
• • Sellers transitioning from FBA to merchant-fulfilled shipping
• • Any international seller needing transparent German returns processing