Temu & Shein Returns to a German Address
Half-managed Temu and Shein orders generate customer returns in Germany. Receive and process them at a German business address — from €1.65 per return, no minimum volume.
Temu's and Shein's half-managed models put returns handling on the seller: customer returns end up in Germany and need to be received and processed locally. Returned receives those parcels and processes them at published rates — with Chinese-language support and no minimum monthly volume.
How it works — from signup to processed returns
- 1
Register and receive your German returns address
Onboarding typically completes within 48 hours on business days; the address works for Temu, Shein and any other marketplace.
- 2
Enter the address in your Temu or Shein seller backend
If your Temu or Shein backend lets you set a German returns address, enter it there so customer return labels point to our warehouse in Schorfheide.
- 3
We receive every return and document condition per service level
Standard and Grading include unboxing with photo documentation — protection against wrongful 'item not as described' claims and evidence for platform disputes; Basic is logged unopened.
- 4
Process at published prices
Basic processing at €1.65 per return, Standard at €2.29 — sorting reshipable stock, preparing consolidation boxes and forwarding on your instruction.
- 5
Decide: reship, forward or surrender
Reship to your own logistics, consolidate internationally, or — where accepted — surrender the goods under the forfeit option (agreed terms apply).
Worked price example
Example: 200 half-managed returns per month on Basic processing (1 item per return). Rates from the published price list:
Effective price per return: €1.81
One-time setup fee: €31.50
Calculated live from the published price list — check your own volume in the calculator.
Check each platform's current return-address rules
Return-address requirements for Temu and Shein depend on the programme (e.g. half-managed), category and account settings. Check the current official seller policy in your seller backend before you set an address.
If your Temu or Shein returns need to be received and processed inside Germany, Returned provides the German business address and processes them at published rates.
Frequently asked questions
Do you support Temu's half-managed returns model?
Yes. The address receives the customer returns generated by the half-managed model; you handle each parcel with us and decide what happens to it.
Is there a minimum volume?
No. There is no minimum monthly volume — the €31.50 monthly subscription is the only fixed cost.
Can you communicate in Chinese?
Yes — support is available in Chinese, English, German and Turkish via the contact channels shown above.
What about Shein returns specifically?
The same address and process apply: enter the German address in the Shein seller backend and return parcels arrive at our warehouse.
What does photo documentation include?
On Standard and Grading, returns are unboxed and photographed on arrival — item condition, labels and quantities are recorded for your files and for platform disputes. Basic logs returns unopened at return level.
Get a German address for your Temu & Shein returns
Email us or use the contact options above — we reply in English, German, Turkish or Chinese.